IMPORTANT NOTES

* WE DO NOT WHOLESALE- PLEASE DO NOT CONTACT US FOR WHOLESALE

* We only ship in Australia via the website. For international order contact us for shipping rates for your country.

GENERAL QUESTIONS

Do you accept art from other artists?

No we do not currrently accept art for sale from other artists.



Do you accept orders from overseas?

First check with us about shipping! It is expensive to mail framed canvases. We have sent orders to the US, UK and South Africa. We accept payment via PayPal from overseas customers. No direct credt card payments available from overseas, only in Australia.



Are the canvas artworks framed?

All of the artworks are stretched on a wooden frame and ready to hang. If you require unframed painting or prints then you need to request it. Or if you require additional framing such as a black border or wooden frame then we can provide this on request.



We would like a custom design, is this possible?

Unforunately we no longer offer custom design as of 1 May 2009.



We would like a different size of the canvas?

Unless marked, the only sizes available are shown on the website via the product description. These are stock items.



Are all of your products hand painted?

No. The item is clearly marked when it is painted or printed. Painted art is refered to as "hand painted". Printed is refered to as "canvas artwork".



How do you send the artwork?

We pack the art in bubble wrap and then in a special artbox. It is clearly labeled and sent via Australia Post. We send the artworks by regular mail. If you require express post or registered post (extra $5.00) you need to let us know. Please note that we do not replace artworks once they have left our business.



Does Cool Art Canvas supply interior design advice?

We work closely with several leading interior designers and are happy to co-partner on any projects. Depending on your requirements we can decide what type of design advice you require and we can point you in the right direction.



Do you have a retail store that we can visit?

Cool Art Canvas is an online retailer and a wholesaler. Twice yearly we hold warehouse sales and also attend some trade fairs for the public. (These are held in Sydney). If you would like to visit our studio for a pick up or to view a particular item not held by a stockist then we can arrange this by appointment.



Where are you based?

Our studio is located in Sydney, Australia.



Can we pay online?

Absolutely! You can pay online via PayPal or by direct bank transfer. We have found that most customers need to discuss either the painting or postage costs with us first. Hence we can take credit card details over the phone, or of course there is COD.



Why does it show Cool Art Design when we checkout via PayPal?

Our main business is called Cool Art Design and Cool Art Canvas is one of the brands, when you checkout via PayPal it shows Cool Art Design as the business name.